250+ Victorian schools trust JB Hi-Fi Education Services
For over 20 years, we've been the onsite ICT partner for Government, Catholic and Independent schools across Victoria. Our 150+ technicians work directly in schools, handling everything from day-to-day troubleshooting to peak periods like back to school, NAPLAN and end-of-term assessments.
Your school's ICT needs, in expert hands
Our technicians work alongside your school to support a large range of ICT activities you rely on every day - from classroom technology and staff support through to infrastructure and planning - with practical, hands-on support that fits your environment and priorities.
End user support
Support for everyday ICT needs across classrooms and offices, including devices, peripherals, presentation tools, and learning platforms used by staff and students.
Day-to-day ICT support
Assisting staff and students with common ICT issues, providing timely support, and helping resolve problems that impact teaching and learning.
Core ICT environment support
Supporting the technology that underpins your school's ICT environment, including connectivity, systems, and shared services.
Device & technology support
Assisting with device rollouts, refresh activities, technology changes, and ongoing support as your school's needs evolve.
ICT guidance & planning support
Working collaboratively with school leadership and ICT teams to support technology decisions, improvements, and future considerations.
Documentation & knowledge sharing
Maintaining clear ICT documentation and user guidance to support consistency, continuity, and knowledge transfer.
Security-aware ICT support
Supporting responsible and secure use of technology through good ICT practices, aligned with your school's policies and expectations.
Professional & collaborative support
Working professionally within your school environment and collaborating with staff to support agreed ways of working.
Additional support when you need it
Many schools engage our technicians for specialised projects and peak demand periods. These engagements are flexible, ranging from one-day support through to full-year arrangements, depending on your school's needs and the capabilities required. Common requests include:
How we partner with your school
Let's discuss your school's ICT needs.
Our team will work with you to understand your needs and recommend the right level of onsite support - whether that's regular coverage, project-specific help, or extra capacity during peak periods.
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