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Tech Care+ is an optional device protection plan that gives you a fast, simple path back to working order - whether that means a replacement device shipped to you or your existing device refreshed to optimal working condition.
Your device is covered for any reason, no matter the condition.†
The Warranty Guarantee provides certainty for mechanical and electrical faults across the 3 or 4-year Tech Care+ plan term.
Replace sends your replacement device before you return yours. Refresh is typically completed within 5 days of the administrator receiving your device.
You'll receive an advance exchange, meaning the administrator will send you the replacement device before it has received your device. When making a service request you can also choose a Refresh outcome instead, if you'd rather keep the same device.
* This plan defaults to a Replace outcome (a replacement device), with a Refresh outcome available if you'd prefer to keep your own device. Applies to Tech Care+ plans purchased on or after 28 September 2026.
† In accordance with the plan T&Cs. Excludes lost or stolen devices.
Talk to us about Tech Care+ Team for advance exchange replacement with monthly invoicing and courier collection included.
We diagnose, refresh and return your device to you. Your device will be brought back to optimal working condition through diagnostics and the replacement of parts that are damaged or not operating at optimal capacity (such as batteries), and cleaned of debris and dirt.
See Tech Care+ Fleet for unlimited Refresh service requests, monthly invoicing, courier collection and loan pool eligibility for qualifying fleets.
Your device is protected from the moment you receive it.
Backed by JB Hi-Fi, Australia's largest electrical retailer and administered by bolttech.
No complicated service request process. Just straightforward support when you need it.
Your plan's invoice date determines who administers your service request.Visit the JB Hi-Fi Education Device Care Portal to find out where to make your service request.Service requests are handled by your plan's administrator on behalf of JB Hi-Fi, and are subject to the relevant JB Hi-Fi Tech Care+ Terms and Conditions
Leave your details and we'll be in touch to discuss the right plan for you.
Setting up an account with us is not a commitment but it's the first step to a beautiful business relationship. And it's simple.